The water in the bottom of the conditioner is used for the regeneration cycle. The water is made into salt brine and flushed through the resin chamber in order to clean and regenerate your conditioner.

You may have too much salt in the conditioner. It may be covering the water line. Please do not add more salt than 18 inches from the ground up.

This simply means that your machine is in service. When the faucet is flashing however, it means your conditioner is going to regenerate that night.

When there is a water droplet it means there is water flowing, or someone in the home is using water.

You can contact the office:
Monday to Friday, 10am - 9pm: 780-488-2855
Saturday, 10am - 6pm: 780-488-2855
Sunday, Closed

Put no more than 18 inches from the ground up. If you over fill your conditioner it can warp the shell, or create a salt dome preventing the conditioner from working properly. If you are unsure about the amount, give our office a call. 18 inches is roughly two bags of salt from empty.

If you are on municipal water, you would need a filter change on average once per year. However, some of the filters are rated to last longer than others. We will only change filters that need to be changed.
If you are on well-water, you may need to change the filters more often, depending on the level of contaminants in your water source.

There may be bubbles in the water because you filters are new. After a month or so the air bubbles will work themselves out. If you fill a glass and the bubbles rise, it is just air, if you fill a glass and the bubbles sink, give our office a call during regular office hours.

There may be bubbles in the water because you filters are new. After a month or so the air bubbles will work themselves out. If you fill a glass and the bubbles rise, it is just air, if you fill a glass and the bubbles sink, give our office a call during regular office hours.

If you do not have a "booster pump" you may have an air bubble trapped in one of your airlines or in a fitting. You can call the office during regular hours and we can walk you through the steps.

Yes, visit http://lsphealthyliving.com/ and you can purchase soaps and bundles at discount directly from the manufacturer.

Give our office a call before you move, and we can schedule a time to do a "de-installation".
When you move into your new home, give our office a call and we will come and "re-install" the equipment for you. Price point will be conditional depending whether you did take advantage of our first call special promotion, or not.